Privacy Policy

Terms of use

 

Registration and use policy of the application and website As a customer

you may register and use the Services on the Application and the Website, and when you use or access the Services, you agree to the following: – You are responsible for maintaining privacy and for restricting access to and use of your account and password, and agree to be responsible for all activities that occur under your account and password. – Agree to notify us immediately of any unauthorized use of your password or account or any other breach of the Site’s Safe Use Standards. – Provide complete, true, accurate and current information about yourself and your use of the Services as specified by us. – Not to disclose to third parties the user information provided to you.

Submit your application and website

– Your order details include car specifications and price . – After receiving a car reservation request from our showrooms in Saudi Arabia, we will work to finalize the car reservation procedures, and after confirming the car reservation, you will receive a notification from the application confirming the reservation and you will be contacted by phone to complete the rest of the procedures- After confirming the car reservation, you will be notified to complete the procedures. – After receiving a car request from a car department for importing from outside Saudi Arabia, we will work to finalize the procedures for booking the car with the company outside Saudi Arabia – After confirming the car reservation with the company outside Saudi Arabia, you will receive a notification from the application confirming the reservation, and you will be contacted by phone to complete the rest of the procedures -In the event that it is not possible to reserve the car with the company outside Saudi Arabia, you will receive a notification from the application that the car is not available and other options will be sent to you for the same type of car for review. -We work to ensure that all prices on the website and application are accurate, and sometimes errors occur. If we discover an error in the price of the car, you will be notified directly and given the option to reconfirm your order at the correct price or cancel it, and you will be refunded the amount paid. – The status of the order can be tracked through the My Orders section or by calling us at 920000950

payment methods

– The car can be booked on the website or the application once the advance amount is paid using one of the payment options available on the application: Mada, Visa nd MasterCard, SADAD service, apple pay or bank transfer – When submitting a car reservation request on the website or application, payment methods are not accepted: cash or checks .

price policy

– In case of a car reservation request was made and a request number was obtained – and the request is still in the process of paying the value, we are committed to the validity of the request for a period of one day. – If it turns out that there is an error in the price of the car or services you ordered, you will be notified immediately and given the option to reconfirm the order at the correct price or cancel the order, and return the advance amount paid. – Our company reserves the right to cancel requests if there are reasons beyond our control, such as the issuance of government regulations or new systems that necessitated the cancellation or postponement of the request

Discounts and special offers

– It is possible to offer discounts from time to time, please note if we have two promotions at the same time, you can only apply one discount to a purchase, not both – Discounts and offers that are offered are available at a specific time – The company reserves the right to cancel any discount offer at any time without notice

Warranty for new and used cars

– For new cars has a two-year factory warranty from the date of first registration . – For used cars, the company offers a warranty for three years or 60 thousand km or a warranty for five years or one 100 thousand km. This warranty is provided by the company through a third party and your contractual relationship will be with these third party . – For used cars, the company does not provide any warranty from the manufacturer of the used car, but if there is a remaining period of the factory warranty, it is with the authorized agent of the factory according to conditions and controls determined by the factory and the agent

Car photos on the website or app

– The car images on the website or application are for illustrative purposes only. – We do our best to accurately display the vehicle, however we cannot guarantee that vehicle images on the Website and App will exactly reflect the actual appearance of the vehicle. – In some cases, the mileage counter on the used car may differ by a small amount from the number mentioned in the application or website.

Suspension, Termination, Cancellation and Refund

– The customer can cancel the order in the imported cars department before signing the import contract and purchase the car, and refund the amount paid, by contacting the customer service of your car different company – The customer cannot cancel the order in the imported cars section after signing the import contract and buying the car outside the Kingdom, and the details of this are explained in the contract. – The customer can cancel the order in the cars section displayed in our showrooms in Saudi Arabia before the issuance of plates and the form or the transfer of ownership, and recover the amount paid, by contacting the customer service of your car different company. – The customer cannot cancel the order in the cars section displayed in our showrooms in Saudi Arabia after issuing the plates and the form or transferring the ownership. – If the company’s communications are not answered, the request will be treated as canceled and the advance amount paid will be returned.

Force majeure or events beyond our control

– Our company shall have no liability to you, if we are unable to perform our obligations due to an event or circumstance outside our limited control (for example, fire, flood, strikes, disease, epidemic, accident, disruption of facility supplies or networks and systems, civil commotion, equipment failure bad weather, actions of third parties, road traffic problems and each event outside our control and affecting the performance of our obligations) and we will inform you as soon as possible that due to these circumstances our time to perform the affected obligations will be extended for as long as possible and we will rearrange the dates of delivery and handing over after the expiration of event out of our control.

Complaints and suggestions

If you have a complaint or feedback, you can contact us on the unified number 00966920000950 or mobile 00966551188933 or contact us at any time at info@yourcar-d.com The complaint will be answered and processed within 24 hours

responsibility

– The company does not bear any responsibility towards the applicant, whether in contract or damage, including for example : – negligence – misrepresentation – loss of work- -loss or damage of data or any special indirect or consequential loss. – The maximum limit of our total responsibility towards the applicant, and these terms and the contract, whatever they may be, will end with the customer receiving his request in full and with the required specifications. – The user will indemnify the company for all costs, expenses, responsibilities and losses incurred if he uses the site or application for any fraudulent or illegal purposes and any claims made by a third party arising in connection with the use of the site or application

Cars Delivery

 

In the event of a car delivery request

– Sending the car will be to the nearest address or to the house within the borders of Saudi Arabia – Delivery of the vehicle on the date indicated on the bill of lading, unless otherwise notified – Delivery of the car will be to the owner of the car only – Delivery charges are determined during the ordering process and confirmed before delivery – The vehicle will be delivered to only one location specified in the order – When handing over the vehicle, the National ID or Resident ID must be presented to the truck driver to verify the owner of the vehicle – If you want to change the delivery and delivery address, contact your car different team – The car owner is required to sign the car receipt voucher to confirm handing over.

In the event of a request to handing over the car from the company’s showrooms

– handing over the car will be from our showrooms in Riyadh and Al-Khobar – handing over the car on the date agreed upon with the client – handing over the car will be to the owner of the car only – When handing over the car, the national identity card or resident ID must be presented to the customer service employee of your car different company other than – If you want to change the delivery date, contact your car different team – The car owner is required to sign the car receipt voucher to confirm handing over

General Conditions

When you use the Services on your Cars website and app, you agree that you will not: – Posting content or materials that do not comply with Islamic laws, regulations, rules and ethics – Post material to which you are not entitled to share the link or to include it. – Posting counterfeit or plagiarized materials. – Violation of or circumvention of regulations, or breach of any of the rights of third parties. – Violate our own regulations or policies regarding your account status. – Use the services if they do not meet the eligibility criteria for use. – Use the Services if your account has been suspended temporarily or indefinitely. – Interfering with the lists of other users. – Take any action that would reduce the evaluation of the site and the rating systems. – Post false, inaccurate, misleading, deceptive, defamatory or similar content. – Transfer your account to another party without our prior written consent. – Post unsolicited messages or electronic communications or the like. – Spread viruses or other technologies that may harm our services or the interests of other users. – Violate any copyright, trademark, patent, advertising, database (collectively, “Intellectual Property Rights”) laws relating to or licensed to us. – Any intellectual property rights relating to third parties. – Circumvention of any of the technical procedures we use to provide the services. – All content on the site is under our proprietary or proprietary property of our companies, including but not limited to text, graphics, logos, images, audio clips, digital downloads and software. We reserve all of our rights, title and interest in the Site and the Services – You agree that you may not use our trademarks without our prior written consent.

App launcher, website and clients

Your Car different Company – and its address – Saudi Arabia – Riyadh – Al-Malqa district – Imam Saud bin Faisal Road – the unified number – 00966920000950 – Mobile 00966551188933 E-mail info@yourcar-d.com is the operator of the website and application of Your car different company, Either the customer is the one who requests the purchase on the application or the website and registers to benefit from the services and purchase the products

privacy policy

The management of your car different site appreciates your trust in us, respects your privacy and is committed to protecting your personal data, and sets the privacy policy for you. By visiting your car site, you accept the matters contained in this list This policy was last updated on 01/02/2024 AD corresponding to 20/07/1445 AH, and we update it when we improve our services or when laws change, and you should re-check regularly so you know how we use your data The information that is available when you visit your car different website is – The information that is available for your car different – by registering on the site is (mobile number, name) and after registering you will get an account on the site consisting of (mobile number and password) that allows you to use the site, the information you add as mobile number and name, or add Address and e-mail make it easier for us to respond to your request, carry out your purchases, provide a better service, facilitate the way of browsing for you as a user of your car different website, and inform you first-hand of everything that is new on the website

 

How can you delete your account from your car different application?

 

The user can delete the account from your car different application without deleting all the data that was shared, knowing that the data cannot be recovered again.

To delete the account with all data, follow these steps:

– Click on the My Account icon located at the bottom of the home page

– Choose to delete the account

– Confirm deletion

  Thus, the account and all account-related data that was shared with your car different application have been deleted and cannot be recovered again.

 

How can you delete all the data shared with your car different app without deleting the account?

The user can delete all the data that was shared with the “Your Car Different” application without deleting the account, knowing that it cannot be recovered again

-To request deletion of all data without deleting the account, fill out the following form from here.

 

Does your car different website share information with others?

Your information may be shared with a third party in the following cases: – Providing some services on “your car different website” from a third party (such as, car financing, car insurance). To serve you quickly, note that the third party uses your information in accordance with their privacy policies. – We share your information with suppliers who provide services to us if we need to, and with our legal partners. – If you purchase a car from ” your car different “, we may share your information with the competent authorities to prevent and detect fraud. – In the case of the competent and governmental authorities request your information, it will be provided to them in response to the prevailing regulations and instructions. – We may share your information with advertising services to market our services to you and others Your information may be shared in other situations after obtaining your consent or legal permission to do so, or in response to our legal and regulatory obligations, or for security purposes.

Purchase information

The information you provide to complete the purchase process (such as payment details, identity and information needed by financial service providers) This information is used to fulfill your purchases from “your car different” website, and in order to be able to provide our services to you quickly and distinctly, we use your personal data to confirm your identity, and we also do that because It is necessary for reasons of great public interest to prevent any fraud

Phone recordings, WhatsApp chats, social media, and emails

Recording phone calls with you is to train our team, improve our services, investigate and prove when any error occurs, knowing that we will always tell you if we are recording a call with you, and if you do not want your calls to be recorded, you can call us on the unified number 00966920000950 – or mobile 00966551188933 Or email info@yourcar-d.com The content of your conversations with us on WhatsApp, social media, and emails is used to communicate with you, to improve our services and to send marketing messages. Cookies We use cookies and modern technologies to collect information and how to use our website or app to make sure that our website and app are working perfectly in order to provide you with an excellent service and to understand how you use our services on the website and app so that we can develop and improve them, and to help us serve some ADS and we may need to Your consent to use these technologies. Also most browsers will tell you when you receive new cookies and tell you how to disable them, we advise you not to disable cookies – they help you take full advantage of the features of your car different site – so we recommend leaving them open

Cookies

We use cookies and modern technologies to collect information and how to use our website or application to ensure that our website and application work excellently in order to provide you with a distinctive service and to understand how you use our services on the site and application so that we can develop and improve them, and to help us provide certain advertisements and we may need your consent to use these technologies.

even for providers not found on our Sites. Links to several such platforms are found below.

Most web browsers allow control over most cookies through the browser settings. If you want to learn the correct way to modify your browser settings, please use the Help menu in your browser or review the online instructions provided by the following browsers: Internet ExplorerGoogle ChromeMozilla FirefoxSafari DesktopSafari Mobile; and Android browser.

Service Evaluation Survey

Your evaluation of the service we provide to you by filling out the questionnaire sent to you after your use of the site Or the application or after you hand over your car that was provided to you. Or when you cancel your order, is to improve and market our services. Pictures and videos Any photos or videos taken of you when you hand over the car or when you win a prize in competitions Or the activities we conduct to market our services.

information hosting

your car different and application hosted by a trusted hosting company and they have a server architecture all over the world, so the processing of your information takes place in countries outside the Kingdom of Saudi Arabia, as for the transaction records on our site and application they are kept for seven years to meet our legal and other obligations It can be held for a longer period if there is any potential litigation with you.

Privacy Policy of Other Sites

your car different website In some parts it is linked to the websites of companies such as electronic payment companies or identity verification service companies) “your car different website” does not control and does not cover the privacy policy of these websites, and these websites have their own privacy policies, which we suggest you review, and your car different website is not responsible for the policies of privacy or data protection of these sites. If you choose to visit the site and application of your car other than your visit and any dispute about privacy is subject to the privacy policy and terms of use, if you have any concerns about privacy in the site and application of your car other than please contact us and we will try to resolve them, follow our site for all that is new about any urgent changes to each of Privacy Policy and Terms and Conditions of Use

Communication

To communicate with the management of the site and application of your car different Your Car Different Company – Saudi Arabia – Riyadh – Al-Malqa District – Imam Saud bin Faisal Road The unified number – 00966920000950 – Mobile 00966551188933 or at any time on the e-mail info@yourcar-d.com